Before you send us your designs they must be saved in PDF format. There are different ways of creating PDFs, either from within the native programmes or using a PDF Driver which is much like a Printer Driver. Whichever method you use it is important that the PDF settings are correct for Print. We have prepared a special section on PDF creation. The details of a very effective but low cost PDF creator are included. Please go to Preparing your PDF.

Files should be sent to us at the upload stage of our online ordering system. The ultra fast technology behind our upload means that very large files can be sent extremely quickly (although, of course the speed is often dictated by the upload capacity of your internet connection). We highly recommend compressing your files before sending them to us as this not only makes the transfer faster but also more reliable.

Free trial versions of excellent compression programmes are available, visit www.pkware.com for PKzip which is designed for PC, and visit www.stuffit.com for Stuffit which is designed for Mac.

Please note: We use PC computers to restore both Zip and Stuffit files. Some Mac computer names cannot be restored to PC. In naming you Mac files prior to compressing please avoid the characters: \ / : * ? " < > | Please note:if you send files containing the characters they will not be restored and this may affect progress or successful completion of your job

Exceptionally, where ordering online is not possible, we can take ‘manual’ orders and work with ‘hard’ media – CDs, DVDs or USB Memory Sticks.

Please note: We are happy to accept your designs via ‘Hard Media’ such as a CD sent in the post or if they are less than 4Mb via Email. However, to cover the extra cost of administration orders not placed with artwork uploaded through our online ordering system are subject to an additional handling charge of £8.00 + VAT per order. Unfortunately we cannot return hard media.