What happens if there’s a problem with my artwork?
If you prepare your artwork in accordance with the advice in our How to Prepare Your Artwork then everything should proceed smoothly. If you have paid for a Pre-Print Check then any problems there may be will be advised to you and the problem solved, either by new files or a correction at Leaflet Shop. If you opt out of the Pre-Print Check your artwork will go through an automated system and not seen by ‘human eyes’ until it reaches the press. Errors at this stage can be costly or impossible!
I work in Microsoft Word or Corel Draw on a PC or In-Design on a Mac, etc - can you print from a file in this format?
At Leaflet Shop we require all files to be sent to us in PDF format. However there is absolutely no restriction on the programmes you can use to create your artwork. Microsoft Word is fine and even though many purists would not call it a 'design package' we receive some really great work produced in this programme. The same goes for Excel, PowerPoint, Publisher, Serif Page Plus, Xara..... the list goes on. Please refer to our Artwork Preparation section for details about how to prepare your files successfully for print.
Whichever programme you use the important final step once you are happy with your design is to make a PDF of it. This is a very easy procedure but will require PDF creation software. The 'professional choice' would be Adobe Acrobat, buy at www.adobe.com however there are some excellent, and much cheaper PDF creation software available and we have found that DeskPDF Standard is an excellent programme for PDF creation on the PC. It is available from www.docudesk.com and costs about £13.00 (paid for in dollars).
The final step is to view the PDF you have created to make sure everything is as intended. The good news here is that most computers have a PDF reader installed. If your computer doesn't then just go to www.adobe.com and download Adobe Acrobat Reader. This programme is completely free!
I have downloaded some images from the internet - can you print from them?
For best results we need pictures to be supplied at 400dpi and saved in CMYK colour. Most images found online are saved in RGB colour at 72 dpi, so whilst we could print from them the results would be very poor. For more information on how we like artwork to be supplied please go to our How To Prepare Your Artwork section.
Why do you need jobs supplied in CMYK?
Our Full Colour Printing Process uses Cyan, Magenta, Yellow and Black inks to produce Full Colour. If you design in RGB and supply files in RGB we must convert them to CMYK to print them. We can, and do, make this conversion. However the change from RGB to CMYK can change colours (because they are outside the CMYK gamut). It is better that it is done on files before they are sent so that you have complete control of the conversion and on how your finished job will look.
Why do you require fonts embedded in PDF files?
Before PDFs we had a huge issue with fonts. People used to send us the fonts they used in their design even though, legally, we should have bought every font we used. This was an impractical proposition which was widely recognised in the print industry. With PDFs all the font information required to print the document comes encapsulated in the file. This means we do not need the fonts used in the document to print it. If a PDF is sent without fonts embedded we are back to the start, needing fonts again which is not a productive way forward for Leaflet Shop or yourselves.
How long will it take to receive my product?
Turnaround times for all of our standard products will be displayed online when selecting your product specification.
Why are your print runs 1250 not 1000 and 2500 not 2000?
The way we achieve exceptionally low prices is by being ultra efficient in the way we print several jobs for different clients together. This efficiency is greatly enhanced by offering the quantity breaks we do. It means that in every case we can offer 1,250 and 2,500 at better prices than we could 1,000 and 2,000!! For most jobs it also means that you will not have to order so often.
What Browser do you recommend we use with the Leaflet Shop Site?
For the both the PC and the Mac the LeafletShop website works best with the Firefox Browser which is a completely free utility. This can be downloaded and installed very quickly from www.newfirefoxonline.com . Using Firefox is very similar to using any other browser but generally as soon as people have tried it they don’t want to use anything else! The LeafletShop site has also been tested with the latest editions of all other browsers. If you have a problem using the site, updating to the latest edition of your browser will normally solve the problem.
The LeafletShop website is not working and I need to place an order, what do I do?
We much prefer you to order online because it is a more efficient way of working. Please look at the previous question about Browsers. We also recommend that you go to your Browser Options or Tools and delete your 'Browser Cookies'. Cookies store information about websites on your computer and can become corrupt.
If all else fails please do give us a call on 0115 921 4863. We will be pleased to take your order manually. In these circumstances the £8.00 admin fee will be waived.
